JD's 7,999 yuan Apple iPhone Duo Early Bird Benefit Package taken off shelves, some consumers complain about inability to get refunds
The Block
53m ago
Ai Focus
Apple's first foldable phone, iPhone Duo, will go on pre-order at 8 p.m. on October 16th, with prices starting from 15,999 yuan. JD.com previously offered a "iPhone Duo Early Bird Benefit Package" for 7,999 yuan, which was only available to PLUS members and has since been taken off the shelves; some consumers have complained that refunds for this benefit package are not possible.
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Update on October 14th at 22:16: This product has been restocked and refunds are available. For details, see: JD.com's 7999 yuan Apple iPhone Duo Early Bird Benefit Package is now restocked, and refunds are possible this time.

IT News on October 14th: Apple's first foldable phone, iPhone, Duo, will go on pre-order at 8 PM on October 16th, with prices starting from 15,999 yuan.

Today, JD.com has launched a " iPhone Duo Early Bird Benefit Package" for 7999 yuan, which is only available to PLUS members. This product offers services such as a 999 yuan rebuy subsidy, 90 days of free replacement, 1 year of free repair, and 5 years of free battery replacement, as well as physical items including a factory-made phone case worth 999 yuan, a factory-made charger worth 329 yuan, and a Short UTG glass film worth 849 yuan.

From the product page, it appears that after placing an order for this benefit package, you still need to pay the full amount for purchasing iPhone and Duo. Additionally, the benefit package does not support returns or exchanges. It can only be used on models with 256G and 512G of storage capacity, and the machine must be activated before it can be signed for.

IT has found through inquiries that this product is now out of stock and cannot be purchased.

In the product review section, some consumers questioned that refunds for the product were not possible, and that the benefit package could not be used to offset the cost of purchasing the device.

In addition, on the Black Cat Complaint Platform, several consumers have complained that this product cannot be returned or refunded.

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