Elon Musk's AI is very good at chatting.

This week, SpaceX, a company under Elon Musk that operates in both artificial intelligence and space exploration, announced the launch of a new Grok Voice model. It was also revealed that the Starlink call center is already using this AI dialogue technology, handling 20,000 customer calls per day.

The company stated that approximately 70% of these calls can be resolved without human intervention.

According to SpaceX, Grok Voice agents can verify customer identities, troubleshoot Starlink hardware issues, issue credit limits, and send replacement devices. Moreover, these AI agents are capable of performing the aforementioned tasks in multiple languages.

This makes Starlink a useful real-world test case for AI's voice technology, especially suitable for its global expansion. The company stated that Starlink has over 6 million active customers worldwide.

Rather than establishing a large customer service team to support the call center, it’s better to use AI to serve its multilingual customers. SpaceX betting.

SpaceX did not respond to Business Insider's questions regarding which languages Grok supports, and which types of calls still require manual processing.

AI is rapidly launching more powerful voice models, striving to mimic an enthusiastic and talkative style. In July, OpenAI released GPT-Live-1 that supports calls, and Google has also introduced a similar enterprise system.

The same is true for AI companies that focus on the consumer market. For example, after users are granted access to the beta version of Muse, they can also answer calls.

So, before long, it might be your robot making the English call first, while the company's robot answers it.