Faye expands coverage to include Claude, Fin, ElevenLabs, as well as the main CRM and CX platforms, providing AI consulting services.
From AI strategic consulting to implementation and hosting services, Faye helps medium-sized markets and corporate organizations apply AI within their existing systems.
Carabasas, California, September 29, 2026 / PRNewswire / -- A global leader providing software strategy, AI deployment, integration, and continuous management services for mid-sized markets and enterprise organizations, Faye today announced the continued expansion of its AI consulting services. Faye Currently supports customers throughout the entire AI lifecycle, from AI strategic consulting, AI implementation services to AI hosting services. The platform includes Claude, Fin, ElevenLabs, Airia, as well as the core CRM and CX systems of enterprise businesses.
For many organizations, the adoption rate of AI has surpassed their capacity to implement it. According to a 2025 survey by RSM, 92% of medium-sized market companies using generative AI have encountered issues during the implementation process. The AI consulting services of Faye aim to bridge this gap by combining the right platforms with strategic, governance, integration, and change management efforts, to determine whether AI can bring lasting results.
Faye The expanded AI business includes:
- Claude: The Claude implementation service provided by Faye offers organizations a structured path, from strategy to governed go-live, to continuous optimization on Claude, and can seamlessly connect with systems that enterprises are already using. Faye has registered to join Claude Partner Network, and its team includes Claude certified architects.
- Fin: Faye was recognized as the Intercom Annual Service Partner in February 2026, responsible for deploying the Fin —Intercom customer service AI agents, and integrating them with the customers' CRM and ERP systems to provide a unified view of each interaction.
- ElevenLabs: Through cooperation with the AI voice platform ElevenLabs, Faye helps organizations integrate voice AI into the customer experience.
- Airia: Through the strategic partnership announced in March 2026, Faye built customized AI proxies with enterprise-level control capabilities, such as AI firewalls and data loss protection, and connected these proxies to business systems via the Model Context Protocol (MCP).
- CRM and CX platforms: Faye introduces AI capabilities, automation, and integration for Salesforce, HubSpot, SugarAI, Zendesk, and Freshworks, enabling AI to work in conjunction with the data and workflows that customers have already relied on.
In its partner ecosystem composed of Salesforce, HubSpot, SugarAI, Fin, Zendesk, Freshworks, and Claude, the projects of Faye generally follow a consistent approach. AI strategic consulting services, which include a one-day AI strategic workshop and Fractional AI Strategist support, transform open-ended issues into a prioritized list of opportunities and an executable roadmap. AI implementation services deliver governed go-live, system integration, and hands-on training within weeks rather than months. After go-live, Faye continues to provide AI management services through its managed service Axia, which includes dedicated coaching, monthly development hours, and a success plan reviewed according to customer goals, in order to continuously improve the AI tools.
Faye CEO David Faye stated: " AI has moved beyond the pilot phase and has entered a stage where it must truly make an impact, and this is precisely where most organizations get stuck. One of our core values has always been to take good care of our customers, and now that means doing the difficult work to ensure that AI is truly useful within the systems that customers are already using, whether those are Claude, Fin, Airia, or the core business processes of CRM. We act quickly, but we will never just deliver a license and then leave. We will stay by their side until the results are achieved."
About Faye
Faye is a global leader in software strategy for mid-sized markets and enterprise organizations, as well as in the areas of AI deployment, integration, and continuous management. The company has won the Inc.5000 award ten times and has been recognized as a Intercom Service Partner for the year 2026. It is a trusted advisor in the fields of CRM, CX, and AI. Its service platforms include Fin, Salesforce, HubSpot, SugarAI, Zendesk, Freshworks, and Claude. The company is acknowledged by its clients and partners for its profound professional capabilities and result-oriented approach.
Faye not only addresses technical challenges but also focuses on unleashing the full potential of software to drive long-term success. Through innovative, comprehensive, and cost-effective approaches, the company helps organizations select, deploy, integrate, and optimize sales, service, and marketing solutions that not only meet business needs but also promote growth. With proven professional capabilities, top-tier partnerships, and a range of proprietary products, Faye provides seamless, scalable, and result-oriented solutions. Its award-winning approach ensures adaptability and excellence.
Axia is an innovative managed service product from Faye, which packages the extensive capabilities and professional expertise of Faye into a single, fixed-fee subscription. It provides organizations with continuous platform optimization and improvement, going beyond basic issue resolution to offer transformative solutions. Axia encompasses a comprehensive range of services, including strategic planning, configuration, AI, deployment, user adoption, ongoing training, as well as specialized software and support. This ensures cost predictability, expert support, scalability, and enhanced efficiency across multiple applications, enabling enterprises to focus on their core objectives while allowing Faye to manage their software ecosystem.
In short, Faye makes the best software in the world even better.
