Miami, November 5th / PRNewswire / -- A leading provider of personalized digital guest experience technologies for hotels, Enseo, has launched a new Managed Services portal on The Hospitality Show. This business intelligence platform integrates real-time technical monitoring, operational analysis, and guest interaction data, enabling hotel operators to gain a comprehensive understanding of the performance of individual properties as well as the entire asset portfolio.
Managed Services is designed around the needs of hotel operators, providing visualization and business intelligence to help identify potential issues earlier, make more informed operational decisions, and discover opportunities to enhance guest experience and financial performance.
"Hotel technology touches on almost every aspect of the guest experience, but operators often have to rely on multiple disjointed systems to understand how they are performing," said Kevin Sweeney, Chief Operating Officer of Enseo. "Managed Services integrates technical health, service activities, and guest interactions in one place. Operators no longer have to chase after data; instead, they can begin to make decisions that drive the hotel forward."
Managed Services is built on the proprietary SITE ® product of Enseo. This product continuously monitors technical performance through the 3D models of each hotel. The new portal expands upon this foundation to provide real-time analysis capabilities at the property and asset portfolio levels, enabling hotel operators to assess current performance, identify recurring issues, and use historical data to guide future decisions.
Through a centralized portal, hotel operators can monitor guest room entertainment and the performance of WiFi, track support activities, obtain billing information, and analyze guest interactions and revenue trends. This comprehensive view helps operators better understand the situation of each property as well as which areas may require attention.
Hotels generate a large amount of data through the technology used by guests every day, but it is only when operators can make use of this data that it becomes valuable, said Brian Gurley, CEO of Enseo. “Managed Services allows our customers to see more clearly what is happening at each property, from technical performance to guest interactions and revenue. By transforming this information into actionable business intelligence, we are helping hotel operators make smarter decisions that are beneficial to both guests and their profits.”
For more information, please visit www.enseo.com.
About Enseo
Enseo provides technical support for the modern hospitality industry, helping hotels to offer personalized digital guest experiences while simplifying back-office operations. Headquartered in Plano, Texas, Enseo offers support for room entertainment, WiFi, hotel television marketing, managed telephone services, proactive property monitoring, employee safety equipment, and managed services. For over 26 years, Enseo has been collaborating with hotel brands to enhance guest satisfaction, operational confidence, and long-term business performance, and boasts an industry-leading customer retention rate as well as 24/7/365 internal customer support.
Enseo was selected for its outstanding performance to be among the best startups in the United States in Fast Company's Best Workplaces, for, Innovators, Financial Times's America, as well as in Entrepreneur Magazine's "360" list. For more information, please visit www.enseo.com.
